[nut-Bugs][304333] NUT having communcation problem with APC Back-Ups ES725

[nut-bugs at alioth.debian.org]

Bugs item #304333, was opened at 2007-01-11 10:32
Status: Open
Priority: 3
Submitted By: Joe Php (boss_hog-guest)
Assigned to: Nobody (None)
Summary: NUT having communcation problem with APC Back-Ups ES725  
Resolution: None
Group: None
Category: None


Initial Comment:
Howdy,
My system appears to see the APC connected to the USB port, as it is identfied by DMESG:

<snip>
usb 3-1: new low speed USB device using address 2
hiddev96: USB HID v1.10 Device [APC Back-UPS ES 725 FW:802.n2.D USB FW:n2] on usb-0000:00:10.1-1
ACPI: Power Button (FF) [PWRF]
<end snip>

System spec:
SME7.1(CentOS4.3 based server)
Server-Gateway config, web server, mail server...
AMD 3100+
768mg Ram
Software RAID

When trying to start NUT this is what occurs:


[root at sme7 sysconfig]# /etc/init.d/nut start
Starting newhidups: Network UPS Tools: New USB/HID UPS driver 0.28 (2.0.4)

No matching USB/HID UPS found
   [FAILED]
Starting upsd:   [  OK  ]
Starting UPS monitor (master):   [  OK  ]
[root at sme7 sysconfig]#
Broadcast message from nut (Wed Jan 10 14:48:52 2007):

Communications with UPS UPS at localhost lost

Broadcast message from nut (Wed Jan 10 14:48:57 2007):

UPS UPS at localhost is unavailable
-----------------------------------------------------------------

Also, here is the output of this command: newhidups -DDDD -x port=auto


root at sme7 ~]# newhidups -DDDD -x port=auto
Network UPS Tools: New USB/HID UPS driver 0.28 (2.0.4)

debug level is '4'
Checking device (0000/0000) (005/001)
- VendorID: 0000
- ProductID: 0000
- Manufacturer: unknown
- Product: unknown
- Serial Number: unknown
- Bus: 005
Trying to match device
Device does not match - skipping
Checking device (0000/0000) (004/001)
- VendorID: 0000
- ProductID: 0000
- Manufacturer: unknown
- Product: unknown
- Serial Number: unknown
- Bus: 004
Trying to match device
Device does not match - skipping
Checking device (051D/0002) (003/002)
- VendorID: 051d
- ProductID: 0002
- Manufacturer: APC
- Product: Back-UPS ES 725 FW:802.n2.D USB FW:n2
- Serial Number: AB0437227066
- Bus: 003
Trying to match device
Device matches
HID descriptor retrieved (Reportlen = 872)
Size read for the report descriptor: 842
Report descriptor too short (expected 872, got 842)
Checking device (0000/0000) (003/001)
- VendorID: 0000
- ProductID: 0000
- Manufacturer: unknown
- Product: unknown
- Serial Number: unknown
- Bus: 003
Trying to match device
Device does not match - skipping
Checking device (0000/0000) (002/001)
- VendorID: 0000
- ProductID: 0000
- Manufacturer: unknown
- Product: unknown
- Serial Number: unknown
- Bus: 002
Trying to match device
Device does not match - skipping
Checking device (0000/0000) (001/001)
- VendorID: 0000
- ProductID: 0000
- Manufacturer: unknown
- Product: unknown
- Serial Number: unknown
- Bus: 001
Trying to match device
Device does not match - skipping
No appropriate HID device found
No matching USB/HID UPS found
-------------------------------------------------------------------

What I was expecting is NUT to communicate with my APC.
FWIW, I have also tried the hidups driver with the same results.
 
If you need any other logs, please let me know.
Thanks
Joe

----------------------------------------------------------------------

>Comment By: Charles Lepple (clepple-guest)
Date: 2007-01-11 12:28

Message:
Also, what if you add "-u root" after "newhidups"? This could be a permissions problem.

Support for the old hidups driver has been dropped.

----------------------------------------------------------------------

Comment By: Joe Php (boss_hog-guest)
Date: 2007-01-11 12:28

Message:
Thanks Arjen,
will do.
This issue is also posted over at the SME Bugzilla:
http://contribs.org/bugzilla/show_bug.cgi?id=1292

I will post back with any updates.
Joe

----------------------------------------------------------------------

Comment By: Arjen de Korte (adkorte-guest)
Date: 2007-01-11 10:48

Message:
Could you try with nut-2.0.5-pre2? Some bugs have been fixed
in the newhidups driver since the release of nut-2.0.4, this
might be related.

----------------------------------------------------------------------

You can respond by visiting: 
http://alioth.debian.org/tracker/?func=detail&atid=411542&aid=304333&group_id=30602