[Pkg-cups-devel] Bug#559864: some pdf are not printed even though cups believes they have been printed

Raphaël Hertzog hertzog at debian.org
Mon Dec 7 10:54:53 UTC 2009


Package: cups
Version: 1.4.2-4
Severity: normal

Trying to print some PDF (a sample is attached) leads to my printer
receiving data (LED blinking) but it's interrupted in the middle and
nothing is printed. The Cups web interface however believes that the
print has been successfull, I see in "Completed jobs":
completed at Mon Dec 7 11:45:26 2009 

The printer is a HP Color Laserjet 2840:
Driver:	HP Color LaserJet 2800 Series Postscript (recommended) (color)
Connection:	hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.10
Defaults:	job-sheets=none, none media=iso_a4_210x297mm 

Maybe the problem is in hplip-cups (thus ccing its maintainers).

Here are the logs after a "lpr sortie.pdf" (same for direct printing from
evince):
==> /var/log/cups/access_log <==
localhost - - [07/Dec/2009:11:45:17 +0100] "POST /printers/HP-Color-LaserJet-2840 HTTP/1.1" 200 396 Create-Job successful-ok
localhost - - [07/Dec/2009:11:45:17 +0100] "POST /printers/HP-Color-LaserJet-2840 HTTP/1.1" 200 111945 Send-Document successful-ok

==> /var/log/cups/error_log <==
E [07/Dec/2009:11:45:17 +0100] Returning IPP client-error-bad-request for Get-Jobs (ipp://localhost/jobs/) from localhost

==> /var/log/cups/access_log <==
localhost - - [07/Dec/2009:11:45:17 +0100] "POST / HTTP/1.1" 200 182 Get-Jobs client-error-bad-request

==> /var/log/cups/error_log <==
E [07/Dec/2009:11:45:26 +0100] Returning IPP client-error-bad-request for Get-Jobs (ipp://localhost/jobs/) from localhost

==> /var/log/cups/access_log <==
localhost - - [07/Dec/2009:11:45:26 +0100] "POST / HTTP/1.1" 200 182 Get-Jobs client-error-bad-request

==> /var/log/cups/error_log <==
E [07/Dec/2009:11:45:27 +0100] Returning IPP client-error-bad-request for Get-Jobs (ipp://localhost/jobs/) from localhost

==> /var/log/cups/access_log <==
localhost - - [07/Dec/2009:11:45:27 +0100] "POST / HTTP/1.1" 200 182 Get-Jobs client-error-bad-request

-- System Information:
Debian Release: squeeze/sid
  APT prefers unstable
  APT policy: (500, 'unstable'), (500, 'testing'), (500, 'stable'), (150, 'experimental')
Architecture: i386 (x86_64)

Kernel: Linux 2.6.31-1-amd64 (SMP w/2 CPU cores)
Locale: LANG=fr_FR.UTF-8, LC_CTYPE=fr_FR.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages cups depends on:
ii  adduser                3.111             add and remove users and groups
ii  bc                     1.06.95-2         The GNU bc arbitrary precision cal
ii  cups-client            1.4.2-4           Common UNIX Printing System(tm) - 
ii  cups-common            1.4.2-4           Common UNIX Printing System(tm) - 
ii  debconf [debconf-2.0]  1.5.28            Debian configuration management sy
ii  ghostscript            8.70~dfsg-2       The GPL Ghostscript PostScript/PDF
ii  libavahi-client3       0.6.25-2          Avahi client library
ii  libavahi-common3       0.6.25-2          Avahi common library
ii  libc6                  2.10.2-2          GNU C Library: Shared libraries
ii  libcups2               1.4.2-4           Common UNIX Printing System(tm) - 
ii  libcupscgi1            1.4.2-4           Common UNIX Printing System(tm) - 
ii  libcupsdriver1         1.4.2-4           Common UNIX Printing System(tm) - 
ii  libcupsimage2          1.4.2-4           Common UNIX Printing System(tm) - 
ii  libcupsmime1           1.4.2-4           Common UNIX Printing System(tm) - 
ii  libcupsppdc1           1.4.2-4           Common UNIX Printing System(tm) - 
ii  libdbus-1-3            1.2.16-2          simple interprocess messaging syst
ii  libgcc1                1:4.4.2-3         GCC support library
ii  libgnutls26            2.8.5-2           the GNU TLS library - runtime libr
ii  libgssapi-krb5-2       1.7+dfsg-3        MIT Kerberos runtime libraries - k
ii  libijs-0.35            0.35-7            IJS raster image transport protoco
ii  libkrb5-3              1.7+dfsg-3        MIT Kerberos runtime libraries
ii  libldap-2.4-2          2.4.17-2.1        OpenLDAP libraries
ii  libpam0g               1.1.0-4           Pluggable Authentication Modules l
ii  libpaper1              1.1.23+nmu1       library for handling paper charact
ii  libpoppler5            0.12.2-2          PDF rendering library
ii  libslp1                1.2.1-7.6         OpenSLP libraries
ii  libstdc++6             4.4.2-3           The GNU Standard C++ Library v3
ii  libusb-0.1-4           2:0.1.12-13       userspace USB programming library
ii  lsb-base               3.2-23            Linux Standard Base 3.2 init scrip
ii  perl-modules           5.10.1-8          Core Perl modules
ii  poppler-utils          0.12.2-2          PDF utilitites (based on libpopple
ii  procps                 1:3.2.8-2         /proc file system utilities
ii  ssl-cert               1.0.25            simple debconf wrapper for OpenSSL
ii  ttf-freefont           20090104-5        Freefont Serif, Sans and Mono True
ii  zlib1g                 1:1.2.3.3.dfsg-15 compression library - runtime

Versions of packages cups recommends:
ii  cups-driver-gutenprint    5.2.4-1        printer drivers for CUPS
ii  foomatic-filters          4.0-20090509-1 OpenPrinting printer support - fil
ii  ghostscript-cups          8.70~dfsg-2    The GPL Ghostscript PostScript/PDF

Versions of packages cups suggests:
ii  cups-bsd                  1.4.2-4        Common UNIX Printing System(tm) - 
pn  cups-pdf                  <none>         (no description available)
ii  cups-ppdc                 1.4.2-4        Common UNIX Printing System(tm) - 
ii  foomatic-db               20090616-1     OpenPrinting printer support - dat
ii  foomatic-db-engine        4.0-20090509-2 OpenPrinting printer support - pro
ii  hplip                     3.9.10-3       HP Linux Printing and Imaging Syst
ii  smbclient                 2:3.4.3-1      command-line SMB/CIFS clients for 
ii  udev                      148-2          /dev/ and hotplug management daemo
pn  xpdf-korean | xpdf-japane <none>         (no description available)

-- debconf information:
  cupsys/raw-print: true
  cupsys/backend: ipp, lpd, parallel, scsi, serial, socket, usb, snmp, dnssd
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