[Pkg-exppsy-maintainers] Conflict Resolution Getting in the WorkPlace on Oct. 22-23, 2009

[Global Knowledge PH]

GlobalKnowledge Philippines invites you to attend.
 
Conflict Resolution: Getting Along in the Workplace
Oct. 22-23, 2009 | Thursday-Friday | 9am-5pm
Regular Fee: P8,250 +12%vat / participant
Group of 3: P7,500 + vat / participant
Group of 5: one (1) Free Seat in, total of six (6) pax
Fee includes: Training Materials, meal (am/pm snack and lunch), and
certificate 
 
 
All of us experience conflict. We argue with our spouses, disagree with
our friends, and sometimes even quarrel with strangers at a hockey game.
At times we lose sight of the fact that all this conflict is normal. So
long as people are individuals there will be the potential for conflict.
Since you can't prevent conflict, the most important thing is to learn
how to handle or manage it in productive ways. What is critical for
resolving conflict is developing an understanding of, and a trust in,
shared goals. It requires openness, discipline, and creativity. Showing
respect for other people and not blaming them enables people to work for
mutual benefit. These are the skills that you will develop in this
two-day workshop.
 
How You Will Benefit:
 
.           Understand what conflict is and how it can escalate.
.           Recognize the five most common conflict resolution styles
and when to use them.
.           Increase positive information flow through non-verbal and
verbal communication skills.
.           Develop effective techniques for intervention strategies.
.           Strengthen staff trust and morale.
.           Become more confident of your ability to manage conflicts to
enhance productivity and     performance
 
What You Will Cover:
 
·                     The positives and negatives of conflict
·                     Types of conflict
·                     The Johari Window
·                     The five stages of conflict
·                     Your conflict resolution style
·                     The Communication Funnel
·                     Questioning and listening skills
·                     Seven steps to ironing things out
·                     Facilitation skills
·                     Setting norms
·                     Making an intervention
 
 
Enroll Now!
GlobalKnowledge Philippines, Inc.
107 G/F Beacon Plaza Shaw Blvd. cor Ideal St. Mandaluyong City
Tel. Nos.: (632) 721-4380 Telefax: 724-1891
Email: barbara.globalknowledge at gmail.com
<mailto:barbara.globalknowledge at gmail.com> ;
barbara at globalknowledgeph.com <mailto:barbara at globalknowledgeph.com> 
URL: www.gkphilippines.com <http://www.gkphilippines.com> 
  _____  



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