[Pkg-hpijs-devel] Bug#503972: [Fwd: hplip reports incorrect cartridge part numbers Package: hplip]

Arthur Marsh arthur.marsh at internode.on.net
Wed Oct 29 23:46:31 UTC 2008 

Package: hplip
Version: 2.8.6.b-3 Severity: important


I have an HP Officejet Pro K5300.

Recently the yellow and black ink cartridges ran out.

The yellow cartridge was reported as 88 (C9388) / 88L (C9393)
and the black cartridge was reported as 88 (C9396) / 88L (C9385) the
"supplies" section of hp-toolbox.

However, the correct cartridges for this printer are 18 (C4939A) for
yellow, and 18 (C4936A) for black.

-- Package-specific info:
warning: Invalid ppd_dir value: None
error: SIP not installed or version not found.
note: For troubleshooting printing issues, it is best to have the CUPS 
'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file 
/etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 
'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on 
how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to 
the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some 
HPLIP functionality may not function properly.
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some 
HPLIP functionality may not function properly.

HP Linux Imaging and Printing System (ver. 2.8.6b)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before 
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper 
dependencies
are installed to successfully compile HPLIP. 

2. Run-time check mode (-r or --run): Use this mode to determine if a 
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied 
tarball
has the proper dependencies installed to successfully run. 

3. Both compile- and run-time check mode (-b or --both) (Default): This 
mode
will check both of the above cases (both compile- and run-time 
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux victoria 2.6.27 #1 SMP PREEMPT Wed Oct 15 19:24:02 CST 2008 i686 
GNU/Linux

Distribution:
debian 4.0r5

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...

Checking for CUPS...
Status: scheduler is running
Version: 1.3.8
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0


------------------------
| RUNTIME DEPENDENCIES |
------------------------


Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language 
interpreter and previewer...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for 
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for 
Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax 
functionality...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: scanimage - Shell scanning program...

Checking for dependency: xsane - Graphical scanner frontend for SANE...


----------------------
| HPLIP INSTALLATION |
----------------------


Currently installed HPLIP version...
HPLIP 2.8.6b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=2.8.6b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.6.20b


-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

   Device URI                        Model
   --------------------------------  ----------------------
   hp:/usb/Officejet_Pro_K5300?seri  HP Officejet Pro K5300
   al=MY742380S7

------warning: Printer is not HPLIP installed. Printers must use the hp: 
or hpfax: CUPS backend to function in HPLIP.
warning: Printer is not HPLIP installed. Printers must use the hp: or 
hpfax: CUPS backend to function in HPLIP.
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be 
added to /etc/sane.d/dll.conf).
error: scanimage not found.
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for 
the proper installation of scanext.
error: 7 errors and/or warnings.
---------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


CANON
-----
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: parallel:/dev/lp0
PPD: /etc/cups/ppd/CANON.ppd
PPD Description: Canon BJC-3000 - CUPS+Gutenprint v5.0.2
Printer status: printer CANON is idle.  enabled since Sun 10 Aug 2008 
13:55:34 CST
HP-K5300
--------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_Pro_K5300?serial=MY742380S7
PPD: /etc/cups/ppd/HP-K5300.ppd
PPD Description: HP OfficeJet Pro K5300 Foomatic/hpijs, hpijs 2.8.5.23 - 
HPLIP 2.8.5
Printer status: printer HP-K5300 is idle.  enabled since Thu 30 Oct 2008 
09:43:58 CST
Communication status: Good

MP360
-----
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: smb://chocolate/MP360
PPD: /etc/cups/ppd/MP360.ppd
PPD Description: Canon S600 Foomatic/bj8pa06n.upp (recommended)
Printer status: printer MP360 disabled since Thu 20 Dec 2007 13:07:27 CST -
	/usr/lib/cups/backend/smb failed

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...

Checking output of 'scanimage -L'...

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...

-----------------
| USB I/O SETUP |
-----------------


Checking for permissions of USB attached printers...

HP Device 0x1f12 at 003:007:
     Device URI: hp:/usb/Officejet_Pro_K5300?serial=MY742380S7
     Device node: /dev/bus/usb/003/007
     Mode: 0664

-----------
| SUMMARY |
-----------


Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html


Done.

-- System Information:
Debian Release: lenny/sid
   APT prefers unstable
   APT policy: (500, 'unstable'), (500, 'testing'), (500, 'stable')
Architecture: i386 (i686)

Kernel: Linux 2.6.27 (SMP w/1 CPU core; PREEMPT)
Locale: LANG=en_AU.UTF-8, LC_CTYPE=en_AU.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages hplip depends on:
ii  adduser                    3.110         add and remove users and groups
ii  coreutils                  6.10-6        The GNU core utilities
ii  cups                       1.3.8-1lenny2 Common UNIX Printing 
System(tm) -
ii  hplip-data                 2.8.6.b-3     HP Linux Printing and 
Imaging - da
ii  libc6                      2.7-15        GNU C Library: Shared libraries
ii  libcups2                   1.3.8-1lenny2 Common UNIX Printing 
System(tm) -
ii  libdbus-1-3                1.2.1-4       simple interprocess 
messaging syst
ii  libsnmp15                  5.4.1~dfsg-10 SNMP (Simple Network 
Management Pr
ii  libssl0.9.8                0.9.8g-13     SSL shared libraries
ii  libusb-0.1-4               2:0.1.12-13   userspace USB programming 
library
ii  lsb-base                   3.2-20        Linux Standard Base 3.2 
init scrip
ii  python                     2.5.2-2       An interactive high-level 
object-o
ii  python-dbus                0.83.0-1      simple interprocess 
messaging syst
ii  python-imaging             1.1.6-3       Python Imaging Library
ii  python-support             0.8.7         automated rebuilding 
support for P

Versions of packages hplip recommends:
ii  cups-client                1.3.8-1lenny2 Common UNIX Printing 
System(tm) -
ii  hpijs                      2.8.6.b-3     HP Linux Printing and 
Imaging - gs
ii  hplip-gui                  2.8.6.b-3     HP Linux Printing and 
Imaging - GU

Versions of packages hplip suggests:
ii  hplip-doc               2.8.6.b-3        HP Linux Printing and 
Imaging - do
ii  kdeprint                4:3.5.9.dfsg.1-5 print system for KDE
pn  openprinting-ppds       <none>           (no description available)

-- debconf-show failed

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