[Pkg-hpijs-devel] Bug#576071: hplip: The printer refuses now to print, but it worked

[Mark Purcell]

On Thursday 08 April 2010 22:37:20 nicolas.patrois at gmail.com wrote:
> Le 08/04/2010 03:00:12, Mark Purcell a écrit :
> 
> > What does the hp-check utility report?  
> 
> I send the log.
>

Thanks.

The log shows you are not a member of the "lp" nor "lpadmin" group:

hp-check[20268]: info: :---------------
hp-check[20268]: info: :| USER GROUPS |
hp-check[20268]: info: :---------------
hp-check[20268]: info: :
hp-check[20268]: info: :nicolas dialout cdrom floppy audio dip video plugdev staff science lastfm alllog windows musique

You need to add any users who wish to print /scan/ fax to the "lp" group.
You need to add any users who wish to manage printers to the "lpadmin"group.

Yon may need to logout/ login for the changes to take effect..

You can see which groups you are a member of by issuing the command:
 $ groups nicolas

> > Are you able to access the printer from any of the command line
> > applications?
> 
> Yes, which one especially?

The troubleshooting document mentions hp-makeuri & snmpwalk in particular.
/usr/share/doc/hplip-doc/HTML/commandline.html lists others.

What do you get when you try:

 $ hp-testpage

 $ hp-setup

> > Can you install the hplip-doc package and following the instructions
> > located in the document:
> > /usr/share/doc/hplip-doc/HTML/troubleshooting.html
> 
> It is quite short.

Maybe, but were you able to complete the instructions successfully?


Failing all of the above, I would suggest that you talk with the hplip upstream support at:
  https://launchpad.net/hplip/+addquestion 
as they will have far better depth of knowledge about the product.

Mark
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