[Pkg-hpijs-devel] Bug#585524: hplip: printing fails with /usr/lib/cups/backend/hp failed

[Paul Menzel]

retitle 585524 hplip: printing fails with /usr/lib/cups/backend/hp failed
quit

Dear Debian folks,


Am Freitag, den 11.06.2010, 08:29 -0300 schrieb ASD Consultoria:

[…]

> Error:
> 
> lpstat -p
> impressora arq_pdf_papai está ociosa.  ativada desde Qui 10 Jun 2010 18:19:14 BRT
> impressora HP_Color_LaserJet_CP1515n está ociosa.  ativada desde Sex 11 Jun 2010 08:25:29 BRT
> 	/usr/lib/cups/backend/hp failed
> impressora PDF está ociosa.  ativada desde Sex 04 Set 2009 07:18:21 BRT

the same version is installed on my system and I do get the same error.

        $ lpstat -p
        printer Photosmart_2600 disabled since Sun Jun 13 15:02:11 2010 -
        	/usr/lib/cups/backend/hp failed

The printer is connected via a network cable.

I think I had the same problem some weeks ago. (Sorry, I do not know if
it was with this version or the one before.) Back then I opened the Web
interface (localhost:631), went to the printer and choose »start
printer« (»Drucker starten«) from the drop-down menu. But today that
does not work. Also trying to do this from the HP toolbox does not work
either. You see some progress but it switches back to
»paused« (»angehalten«) afterward.

DBus is running on my system [1].

        $ sudo service dbus status
        dbus is running.

I paste an excerpt from `/var/log/cups/error_log`.

    $ more /var/log/cups/error_log
    […]
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Wrote 1 pages...
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Flushing FIFO.
        D [13/Jun/2010:15:02:11 +0200] [Job 737] 
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Starting renderer with command: "gs -sstdout=%stderr  -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="deskjet 5600" -dDEVICEWIDTHPOINTS=612 -dDEVICEHEIGHTPOINTS=792 -dDuplex=false -r300 -sIjsParams=Quality:Quality=4,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -sOutputFile=%stdout -_"
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Starting process "kid3" (generation 1)
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Starting process "kid4" (generation 2)
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Starting process "renderer" (generation 2)
        D [13/Jun/2010:15:02:11 +0200] [Job 737] JCL: %-12345X at PJL
        D [13/Jun/2010:15:02:11 +0200] [Job 737] <job data> 
        D [13/Jun/2010:15:02:11 +0200] [Job 737] 
        D [13/Jun/2010:15:02:11 +0200] [Job 737] 
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Closing renderer
        D [13/Jun/2010:15:02:11 +0200] [Job 737] PAGE: 1 1
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Error: /ioerror in --showpage--
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Operand stack:
        D [13/Jun/2010:15:02:11 +0200] [Job 737] 1   true
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Execution stack:
        D [13/Jun/2010:15:02:11 +0200] [Job 737] %interp_exit   .runexec2   --nostringval--   --nostringval--   --nostringval--   2   %stopped_push   --nostringval--   --nostringval--   --nostringval--   false   1   %stopped_push   1878   1   3   %oparray_pop   1877   1   3   %oparray_pop   1861   1   3   %oparray_pop   1755   1   3   %oparray_pop   --nostringval--   %errorexec_pop   .runexec2   --nostringval--   --nostringval--   --nostringval--   2   %stopped_push   --nostringval--   1761   0   5   %oparray_pop   --nostringval--   --nostringval--
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Dictionary stack:
        D [13/Jun/2010:15:02:11 +0200] [Job 737] --dict:1165/1684(ro)(G)--   --dict:1/20(G)--   --dict:77/200(L)--   --dict:70/75(L)--   --dict:18/25(L)--
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Current allocation mode is local
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Last OS error: 32
        D [13/Jun/2010:15:02:11 +0200] [Job 737] GPL Ghostscript 8.71: Unrecoverable error, exit code 1
        D [13/Jun/2010:15:02:11 +0200] [Job 737] renderer exited with status 1
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Possible error on renderer command line or PostScript error. Check options.kid3 exited with status 3
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Process is dying with "Error closing renderer
        D [13/Jun/2010:15:02:11 +0200] [Job 737] ", exit stat 3
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Cleaning up...
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Backend returned status 22 (unknown)
        D [13/Jun/2010:15:02:11 +0200] [Job 737] Printer stopped due to backend errors; please consult the error_log file for details.
        D [13/Jun/2010:15:02:11 +0200] [Job 737] End of messages
        D [13/Jun/2010:15:02:11 +0200] [Job 737] printer-state=5(stopped)
        D [13/Jun/2010:15:02:11 +0200] [Job 737] printer-state-message="/usr/lib/cups/backend/hp failed"
        D [13/Jun/2010:15:02:11 +0200] [Job 737] printer-state-reasons=paused

Original reporter, could you please check your
`/var/log/cups/error_log`.


Thanks,

Paul


[1] http://wiki.archlinux.org/index.php/CUPS#HPLIP_printer_sends_.22.2Fusr.2Flib.2Fcups.2Fbackend.2Fhp_failed.22_error
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