[Pkg-hpijs-devel] Bug#605397: hplip: Won't print anything (gives unsupported format message)

Sam Morris sam at robots.org.uk
Mon Nov 29 16:12:21 UTC 2010 

Package: hplip
Version: 3.10.5-4~bpo50+1
Severity: grave
Justification: renders package unusable

After upgrading to version 3.10.5-4~bpo50+1 I get the following message
when trying to print to my HP OfficeJet 4215:

    $ lp -d officejet_4200 <<< testing
    lp: Unsupported format 'text/plain'!

The following appears in CUPS' error_log:

==> /var/log/cups/access_log <==
localhost - - [29/Nov/2010:16:06:03 +0000] "POST /printers/officejet_4200 HTTP/1.1" 200 354 Create-Job successful-ok
localhost - - [29/Nov/2010:16:06:03 +0000] "POST /printers/officejet_4200 HTTP/1.1" 200 245 Send-Document client-error-document-format-not-supported

==> /var/log/cups/error_log <==
D [29/Nov/2010:16:06:03 +0000] cupsdAcceptClient: 14 from localhost (Domain)
D [29/Nov/2010:16:06:03 +0000] cupsdReadClient: 14 POST / HTTP/1.1
D [29/Nov/2010:16:06:03 +0000] cupsdSetBusyState: Active clients
D [29/Nov/2010:16:06:03 +0000] cupsdAuthorize: No authentication data provided.
D [29/Nov/2010:16:06:03 +0000] cupsdReadClient: 14 1.1 Get-Printer-Attributes 1
D [29/Nov/2010:16:06:03 +0000] Get-Printer-Attributes ipp://localhost:631/printers/officejet_4200
D [29/Nov/2010:16:06:03 +0000] Returning IPP successful-ok for Get-Printer-Attributes (ipp://localhost:631/printers/officejet_4200) from localhost
D [29/Nov/2010:16:06:03 +0000] cupsdSetBusyState: Not busy
D [29/Nov/2010:16:06:03 +0000] cupsdReadClient: 14 POST /printers/officejet_4200 HTTP/1.1
D [29/Nov/2010:16:06:03 +0000] cupsdSetBusyState: Active clients
D [29/Nov/2010:16:06:03 +0000] cupsdAuthorize: No authentication data provided.
D [29/Nov/2010:16:06:03 +0000] cupsdReadClient: 14 1.1 Create-Job 1
D [29/Nov/2010:16:06:03 +0000] Create-Job ipp://localhost:631/printers/officejet_4200
D [29/Nov/2010:16:06:03 +0000] cupsdMarkDirty(----J-)
D [29/Nov/2010:16:06:03 +0000] cupsdSetBusyState: Active clients and dirty files
D [29/Nov/2010:16:06:03 +0000] add_job: requesting-user-name="sam"
I [29/Nov/2010:16:06:03 +0000] [Job 1986] Adding start banner page "none".
D [29/Nov/2010:16:06:03 +0000] Discarding unused job-created event...
I [29/Nov/2010:16:06:03 +0000] [Job 1986] Queued on "officejet_4200" by "sam".
D [29/Nov/2010:16:06:03 +0000] Returning IPP successful-ok for Create-Job (ipp://localhost:631/printers/officejet_4200) from localhost
D [29/Nov/2010:16:06:03 +0000] cupsdSetBusyState: Dirty files
D [29/Nov/2010:16:06:03 +0000] cupsdReadClient: 14 POST /printers/officejet_4200 HTTP/1.1
D [29/Nov/2010:16:06:03 +0000] cupsdSetBusyState: Active clients and dirty files
D [29/Nov/2010:16:06:03 +0000] cupsdAuthorize: No authentication data provided.
D [29/Nov/2010:16:06:03 +0000] cupsdReadClient: 14 1.1 Send-Document 1
D [29/Nov/2010:16:06:03 +0000] Send-Document ipp://localhost:631/printers/officejet_4200
D [29/Nov/2010:16:06:03 +0000] cupsdIsAuthorized: requesting-user-name="sam"
D [29/Nov/2010:16:06:03 +0000] [Job 1986] Auto-typing file...
D [29/Nov/2010:16:06:03 +0000] [Job 1986] Request file type is text/plain.
D [29/Nov/2010:16:06:03 +0000] Send-Document client-error-document-format-not-supported: Unsupported format 'text/plain'!
E [29/Nov/2010:16:06:03 +0000] Returning IPP client-error-document-format-not-supported for Send-Document (ipp://localhost:631/printers/officejet_4200) from localhost
D [29/Nov/2010:16:06:03 +0000] cupsdSetBusyState: Dirty files
D [29/Nov/2010:16:06:03 +0000] cupsdReadClient: 14 WAITING Closing on EOF
D [29/Nov/2010:16:06:03 +0000] cupsdCloseClient: 14

The symptoms of this bug are similar to that of #381743, but I am able to print
to the other (pure PostScript) printer on the server just fine, so I think this
is an hplip-specific problem. Here's the info requested by the CUPS maintainers
in that bug:

    $ grep -H "*NickName" /etc/cups/ppd/*.ppd
    /etc/cups/ppd/delly.ppd:*NickName: "Dell 2330dn Laser Printer"
    /etc/cups/ppd/officejet_4200.ppd:*NickName: "HP Officejet 4200 Series, hpcups 3.10.5"

    $ lpstat -v
    device for delly: socket://10.0.0.2
    device for officejet_4200: hp:/usb/officejet_4200_series?serial=CN5A5GI0XY

    $ ls -l /etc/cups/*.types /etc/cups/*.convs
    -rw-r--r-- 1 root root 4409 2009-05-25 14:45 /etc/cups/mime.convs
    -rw-r--r-- 1 root root 6184 2009-05-25 14:45 /etc/cups/mime.types
    -rw-r--r-- 1 root root   60 2009-05-25 14:43 /etc/cups/oopstops.convs
    -rw-r--r-- 1 root root   88 2009-05-25 14:43 /etc/cups/oopstops.types
    -rw-r--r-- 1 root root  724 2010-07-27 17:24 /etc/cups/pstotiff.convs
    -rw-r--r-- 1 root root 2084 2010-07-27 17:24 /etc/cups/pstotiff.types
    -rw-r--r-- 1 root root  240 2009-06-11 11:46 /etc/cups/raw.convs
    -rw-r--r-- 1 root root  211 2009-06-11 11:46 /etc/cups/raw.types

    $ cat /etc/cups/*.types /etc/cups/*.convs | grep "text/plain"
    text/plain			txt printable(0,1024)
    text/plain		application/postscript	33	texttops

    $ grep -H "application/vnd.cups-raster" /etc/cups/*.types /etc/cups/*.convs | grep pstoraster
    /etc/cups/mime.convs:application/vnd.cups-postscript	application/vnd.cups-raster	100	pstoraster

    $ grep -H "application/vnd.cups-command" /etc/cups/*.types /etc/cups/*.convs
    /etc/cups/mime.types:application/vnd.cups-command	string(0,'#CUPS-COMMAND')

-- System Information:
Debian Release: squeeze/sid
  APT prefers stable
  APT policy: (550, 'stable'), (530, 'testing'), (520, 'unstable')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.32-bpo.5-amd64 (SMP w/8 CPU cores)
Locale: LANG=en_GB.utf8, LC_CTYPE=en_GB.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages hplip depends on:
ii  adduser                 3.110            add and remove users and groups
ii  coreutils               6.10-6           The GNU core utilities
ii  cups                    1.4.4-7          Common UNIX Printing System(tm) - 
ii  cups-client             1.4.4-7          Common UNIX Printing System(tm) - 
ii  hplip-cups              3.10.5-4~bpo50+1 HP Linux Printing and Imaging - CU
ii  hplip-data              3.10.5-4~bpo50+1 HP Linux Printing and Imaging - da
ii  libc6                   2.11.2-7         Embedded GNU C Library: Shared lib
ii  libcups2                1.4.4-7          Common UNIX Printing System(tm) - 
ii  libdbus-1-3             1.2.1-5+lenny1   simple interprocess messaging syst
ii  libhpmud0               3.10.5-4~bpo50+1 HP Multi-Point Transport Driver (h
ii  libsane                 1.0.21-7         API library for scanners
ii  libssl0.9.8             0.9.8o-3         SSL shared libraries
ii  lsb-base                3.2-20           Linux Standard Base 3.2 init scrip
ii  policykit               0.9-2            framework for managing administrat
ii  python                  2.5.2-3          An interactive high-level object-o
ii  python-dbus             0.82.4-2         simple interprocess messaging syst
ii  python-imaging          1.1.6-3          Python Imaging Library
ii  python-pexpect          2.1-1            Python module for automating inter
ii  python-support          1.0.10           automated rebuilding support for P

Versions of packages hplip recommends:
ii  avahi-daemon              0.6.23-3lenny2 Avahi mDNS/DNS-SD daemon
ii  sane-utils                1.0.21-7       API library for scanners -- utilit

Versions of packages hplip suggests:
pn  hplip-doc                     <none>     (no description available)
pn  hplip-gui                     <none>     (no description available)
pn  kdeprint | gtklp | xpp        <none>     (no description available)
pn  python-notify                 <none>     (no description available)

-- no debconf information

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