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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>I would like to introduce you with our Help Desk solution (O365 and SharePoint) which can help you in setting up internal help desk to manage employee issues centrally for all the departments. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>What is Internal HelpDesk application:<o:p></o:p></span></u></b></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>This Help Desk application enables employees to quickly raise or report a new service/issue request and enables organization to automatically route it to the respective departments (IT, Finance, HR, Administration etc.). The automated solution helps streamline and optimize operations which results in providing timely resolutions to the service requests raised by employees and eventually leading to greater employee satisfaction.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Features at Glance<o:p></o:p></span></u></b></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Centralized Help Desk for multiple offices across the globe<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Single setup to manage multi location & multi time-zones<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Role based ticket tracking and ticket actions<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Ticket history and option to refer to old ticket<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Alerts, notifications & real time chat<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Multilingual support <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Management dashboard for better transparency<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Functionality for attachment and notes<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>Please let me know if you are interested and we can arrange a demo session for you.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>TAKE FREE TRIAL OF ONE MONTH<o:p></o:p></span></u></b></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>We are happy to provide you the free trial of One month for this application so that you can test the application and decide accordingly.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>ABOUT ADAPT SOFTWARE<o:p></o:p></span></u></b></p><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.5pt;font-family:"Segoe UI","sans-serif"'>We, Adapt Software specialize in SharePoint, Office365, ASP.NET & Dynamics CRM development. Adapt Software is a Microsoft Gold Certified partner and ISO 9001:2008 certified company based in INDIA. We are global IT Solution provider specializing in Software development & maintenance, business process consulting and CRM applications. <br><b><br></b><br>Looking forward to your response. </span><o:p></o:p></p></div></body></html>