[Pkg-owncloud-commits] [owncloud-doc] 06/33: add mention of community support channels & enterprise support and merge issue reporting instructions into one page

[David Prévot]

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taffit pushed a commit to branch master
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commit 7919290d5d3db0c52f2ee2c0f6b5a1faa543910c
Author: Jos Poortvliet <jospoortvliet at gmail.com>
Date:   Fri Nov 28 15:04:27 2014 +0100

    add mention of community support channels & enterprise support and merge issue reporting instructions into one page
---
 admin_manual/issues/index.rst         | 32 ++++++++++++++++++++++++--------
 developer_manual/bugtracker/index.rst | 18 +++++++++++++++---
 2 files changed, 39 insertions(+), 11 deletions(-)

diff --git a/admin_manual/issues/index.rst b/admin_manual/issues/index.rst
index 0b687f5..0be2eb4 100644
--- a/admin_manual/issues/index.rst
+++ b/admin_manual/issues/index.rst
@@ -2,18 +2,34 @@
 Issues
 ======
 
+If you have trouble installing, configuring or maintaining ownCloud, please refer to our community support channels:
+
+* `the ownCloud Forums`_
+
+  * Note: The ownCloud forums have a `FAQ page`_ where each topic corresponds to typical mistakes or frequently occurring issues
+
+* `the ownCloud User mailing list`_
+* `the ownCloud IRC chat channel`_ on freenode.net, also accessible via `webchat`_
+
+Please understand that all these channels essentially consist of users like you helping each other out. Consider helping others out where you can, to contribute back for the help you get. This is the only way to keep a community like ownCloud healthy and sustainable!
+
+If you are using ownCloud in a business or otherwise large scale deployment, note that ownCloud Inc. offers the `Enterprise Edition`_ with commercial support options.
+
+Bugs
+----
+
 If you think you have found a bug in ownCloud, please:
 
-* Search for a solution
+* Search for a solution (see the options above)
 * Double check your configuration
 
-If you can't find a solution, please file an issue:
+If you can't find a solution, please use our :doc:`../../developer_manual/bugtracker/index`
 
-* If the issue is with the ownCloud server, report it to the `GitHub core repository <https://github.com/owncloud/core>`_
-* If the issue is with the ownCloud client, report it to the `GitHub mirall repository <https://github.com/owncloud/mirall>`_
-* If the issue with with an ownCloud app, report it to where that app is developed
 
-  * If the app is listed `here <https://github.com/owncloud>`_ report it to the correct repository
-  * If the app is listed `in the apps repository <https://github.com/owncloud/apps>`_ report it there
 
-Please note that the mailing list should not be used for bug reports, as it is hard to track them there.
+.. _the ownCloud Forums: http://forum.owncloud.org
+.. _FAQ page: https://forum.owncloud.org/viewforum.php?f=17
+.. _the ownCloud User mailing list: https://mailman.owncloud.org/mailman/listinfo/user
+.. _the ownCloud IRC chat channel: irc://#owncloud@freenode.net
+.. _webchat: http://webchat.freenode.net/?channels=owncloud
+.. _Enterprise Edition: https://owncloud.com/lp/community-or-enterprise/
diff --git a/developer_manual/bugtracker/index.rst b/developer_manual/bugtracker/index.rst
index 41ff8d9..68a05d4 100644
--- a/developer_manual/bugtracker/index.rst
+++ b/developer_manual/bugtracker/index.rst
@@ -12,8 +12,20 @@ Bugtracker
 Thank you for helping ownCloud by reporting bugs. Before submitting an issue, please read
 `Issue submission guidelines`_ first.
 
-Bugs related to the core should be entered into the `ownCloud Core Repository Issues`_. If your report
-is related to an application, their bugtrackers will be also found in the same guideline page.
+* If the issue is with the ownCloud server, report it to the `Core repository`_
+* If the issue is with the ownCloud client, report it to the `Mirall repository`_
+* If the issue with with an ownCloud app, report it to where that app is developed
+
+  * If the app is listed in our `main github repository`_ report it to the correct sub repository
+  * If the app is listed in the `apps repository`_ report it there
+
+Please note that the mailing list should not be used for bug reports, as it is hard to track them there.
+
+
+
 
-.. _ownCloud Core Repository Issues: https://github.com/owncloud/core/issues
 .. _Issue submission guidelines: https://github.com/owncloud/core/blob/master/CONTRIBUTING.md#submitting-issues
+.. _Core repository:  https://github.com/owncloud/core/issues
+.. _Mirall repository: https://github.com/owncloud/mirall/issues
+.. _main github repository: https://github.com/owncloud
+.. _apps repository: https://github.com/owncloud/apps/issues

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