[Reportbug-maint] Bug#489447: got also hit by this bug

[Sandro Tosi]

Hello Thomas,

On Thu, Dec 25, 2008 at 16:45, Thomas Braun <thomas at akwgegner.de> wrote:
> Hi,
>
> first of all I'm not a DD but a regular user.

Well, not that it will make much difference; even more, users
prospective is an additional point of view we (developers) maybe don't
have.

> Two days ago I also got hit by this bug and lost something like 30min of work.
> Of course I could reproduce it, but reproducing it is not the problem.
>
> It is the discouragement.
>
> If you decide as a regular user to submit a bugreport (which is not so common
> for a user) and decide to invest some time to write the problem up, you don't
> want to get screwed up afterwards.
> And if the user, after loosing his report, decides to not report the problem
> (which I would say is more than likely), the project itself looses.

I understand exactly your point, but to use a tool you have to
configure it correctly (and in this case, provided configuration works
fine) so, if you commit the same mistake the original reporter did, we
can't do too much.

What I can do, and I've already promised in other bug reports or
contacts, I will try to remove the temporary file only in case of
success (or at least to be configurable), and enhance documentation
about how you have to correctly configure the MTA you want to use.
Against mis-configuration, there's no real solution.

> IMHO this bug should be grave and therefore should be fixed for lenny.

I'm sorry, but I disagree. As already said in the other reply, if you
believe its severity is higher than the current one, please involve
the Release Team to decide about it.

Regards (and Merry Xmas),
-- 
Sandro Tosi (aka morph, Morpheus, matrixhasu)
My website: http://matrixhasu.altervista.org/
Me at Debian: http://wiki.debian.org/SandroTosi