[Reportbug-maint] Bug#838162: reportbug: Fails to retrieve bug information

Julian debian at styxxx.de
Sat Sep 17 22:35:42 UTC 2016

Package: reportbug
Version: 6.6.6
Severity: normal


Trying to retrieve a bug report (in my case #837889).
The progress bar animation stops after a few seconds and nothing happens
anymore. The window can be closed.
Console output says:

No handlers could be found for logger "pysimplesoap.simplexml"
Exception in thread None:
Traceback (most recent call last):
  File "/usr/lib/python2.7/threading.py", line 801, in __bootstrap_inner
  File "/usr/lib/python2.7/dist-packages/reportbug/ui/gtk2_ui.py", line 361, in
    http_proxy=self.http_proxy, archived=self.archived)
  File "/usr/lib/python2.7/dist-packages/reportbug/debbugs.py", line 1405, in
    log = debianbts.get_bug_log(number)
  File "/usr/lib/python2.7/dist-packages/debianbts.py", line 320, in
    reply = _soap_client_call('get_bug_log', nr)
  File "/usr/lib/python2.7/dist-packages/debianbts.py", line 491, in
    return getattr(soap_client, method_name)(soap_client, *soap_args)
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/client.py", line 179, in
    return lambda self=self, *args, **kwargs: self.call(attr, *args, **kwargs)
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/client.py", line 262, in
    jetty=self.__soap_server in ('jetty',))
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/simplexml.py", line 56,
in __init__
    self.__document = xml.dom.minidom.parseString(text)
  File "/usr/lib/python2.7/xml/dom/minidom.py", line 1928, in parseString
    return expatbuilder.parseString(string)
  File "/usr/lib/python2.7/xml/dom/expatbuilder.py", line 940, in parseString
    return builder.parseString(string)
  File "/usr/lib/python2.7/xml/dom/expatbuilder.py", line 223, in parseString
    parser.Parse(string, True)
ExpatError: syntax error: line 1, column 49

sys.excepthook is missing
lost sys.stderr

-- Package-specific info:
** Environment settings:

** /home/styxxx/.reportbugrc:
reportbug_version "6.6.6"
mode advanced
ui gtk2
email "debian at styxxx.de"
smtphost "mail.belwue.de:587"

-- System Information:
Debian Release: stretch/sid
  APT prefers testing
  APT policy: (990, 'testing'), (500, 'stable-updates'), (500, 'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 4.6.0-1-amd64 (SMP w/2 CPU cores)
Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)

Versions of packages reportbug depends on:
ii  apt               1.3~rc4
ii  python-reportbug  6.6.6
pn  python:any        <none>

reportbug recommends no packages.

Versions of packages reportbug suggests:
pn  claws-mail                                 <none>
pn  debconf-utils                              <none>
pn  debsums                                    <none>
pn  dlocate                                    <none>
pn  emacs23-bin-common | emacs24-bin-common    <none>
ii  exim4                                      4.87-3
ii  exim4-daemon-light [mail-transport-agent]  4.87-3
ii  file                                       1:5.28-4
ii  gnupg                                      1.4.20-6
ii  python-gtk2                                2.24.0-5
ii  python-gtkspellcheck                       3.0-1.1
pn  python-urwid                               <none>
ii  python-vte                                 1:0.28.2-5+b1
ii  xdg-utils                                  1.1.1-1

Versions of packages python-reportbug depends on:
ii  apt               1.3~rc4
ii  file              1:5.28-4
ii  python-debian     0.1.29
ii  python-debianbts  2.6.1
pn  python:any        <none>

python-reportbug suggests no packages.

-- no debconf information

More information about the Reportbug-maint mailing list