[Debian-NP-Commits] r181 - trunk/docs/report/report-docbook
Vagrant Cascadian
debian-np-devel@lists.alioth.debian.org
Sat, 24 Jul 2004 00:42:01 -0600
Author: vagrant-guest
Date: Sat Jul 24 00:42:01 2004
New Revision: 181
Modified:
trunk/docs/report/report-docbook/final-personas.xml
Log:
well, i think this is docbook, but i don't know if it's valid.
Modified: trunk/docs/report/report-docbook/final-personas.xml
==============================================================================
--- trunk/docs/report/report-docbook/final-personas.xml (original)
+++ trunk/docs/report/report-docbook/final-personas.xml Sat Jul 24 00:42:01 2004
@@ -0,0 +1,213 @@
+<?xml version="1.0" encoding='UTF-8'?>
+<!DOCTYPE sect1 PUBLIC "-//OASIS//DTD DocBook XML V4.2//EN" "docbookx.dtd">
+
+<sect1>
+ <title>Appendix B: Personas</title>
+
+ <para>After brainstorming different personas, we ended up with six different
+ targets for our design, the descriptive narrative for each follows.</para>
+
+ <sect2>
+ <title>Lucia Marchetti</title>
+
+ <para>Lucia Marchetti, 19 years, is now finishing her high school in Grosseto, southern Tuscany.</para>
+
+ <para> One year ago, during a students' protest against the new school
+ reform, she realised that something was going wrong with the TV news, and
+ that reality is sometimes very different than what it seems. Talking with
+ friends, she got to know about some ways to get informations online, and she
+ is now subscribed to a couple of newsletters and peeks into the Indymedia
+ website when something important happens.</para>
+
+ <para>Exploring the online world, she's got fascinated by the various
+ association and groups of people that are doing so many nice things. She
+ recently bought an <ulink
+ url="http://www.emergency.it/index.php?ln=En">Emergency</ulink> T-Shirt and a
+ book from Padre Alex Zanotelli, and she's a fan of the dark chocolate from
+ the local Fair Trade shop.</para>
+
+ <para>Since the mess in Afghanistan she can't miss a single Perugia-Assisi
+ peace march, and since the students' protests she's also started taking part
+ to some political rallies. When she does, she takes her digital camera with
+ hers and takes a lot of pictures.</para>
+
+ <para>In the past she sent out two chain letters with her report on something
+ she experienced, from which she got a good feedback and and she felt that
+ sharing is very important. She is considering to start contributing her
+ reports and pictures to some online media, to make her part so that events
+ and emotions don't get lost.</para>
+ </sect2>
+
+ <sect2>
+ <title>Michael Stone</title>
+
+ <para>Michael Stone is a radical activist often involved in civil
+ disobedience initiatives.</para>
+
+ <para>He usually goes from timber site to timber site to do tree sitting or
+ to chain himself in front of bulldozers, continuously traveling across the
+ USA.</para>
+
+ <para>Michael wants to go into any community center and access his e-mail
+ from any type of computer, without a lot of hassle. He needs a considerable
+ amount of security because he's planning potentially illegal direct action.
+ He needs to be able to access files to make flyers and other propaganda, and
+ to store pictures of protests (possibly needed in court). He also uses the
+ Internet to coordinate actions with other protesters using a mailing list and
+ to publish documentation about the protests into a website.</para>
+
+ <para>He's happily unemployed, being more interested in doing volunteer work
+ than participating in a capitalist society. He travels light, sleeps at
+ friends' houses or in squats, and changes identity frequently.</para>
+ </sect2>
+
+ <sect2>
+ <title>Ingrid Kristiansen</title>
+
+ <para>Ingrid is 40 years old, lives in Århus (DK) and works with young
+ children in a kindergarten; in her free time she works as a volunteer in the
+ local Fair Trade shop.</para>
+
+ <para>A fair trade shop is a mix between a shop and a cultural association,
+ and with time computers started to be used for a lot of things: keeping track
+ of the shop storage, crate and print posters to put on the shop, edit and
+ post an e-mail newsletter, keep track of volunteers and members.</para>
+
+ <para>Ingrid however doesn't want to bother too much with computers: she's
+ more interested in getting things done: talking with customers, keeping the
+ shelves in good conditions, review the books on offer, create cute
+ hand-written descriptions for the products are indeed more satisfying
+ activities than the sterile bookkeeping behind a computer screen.</para>
+
+ <para>Of course some things at the computer are essential and Ingrid knows
+ it, so she learnt how to perform some of the most important procedures, and
+ wrote herself small step-by-step guides for the less common ones.</para>
+
+ <para>She's thankful for how computer saved more than one headache,
+ especially with handling of the storage, but people, not computers, are the
+ most important part of her volunteer job in the shop.</para>
+ </sect2>
+
+ <sect2>
+ <title>Carla Maria Fernandez Ribeira</title>
+
+ <para>Carla Maria, 38 years, is the mother of a young boy affected with Down
+ Syndrome. Years ago, after she learnt about the condition of her baby, she
+ reacted becoming very active in the Asociatión Padres Trisomia 21, one of the
+ Spanish associations of parents of children with Down syndrome.</para>
+
+ <para>The association is very active locally, keeping track of how children
+ grow and face life, school programs, educational activities; they also
+ provide psycological support for parents, and put them in contact with
+ specialists like logopedists, neuropsicologists, physiatrics, and of course
+ with other parents for mutual aid.</para>
+
+ <para>The main income of the association is fundraising, both through a
+ voluntary yearly membership fee and through fundraising parties and events
+ that are organized from time to time.</para>
+
+ <para>Carla Maria has some technical experience: she has started using
+ Windows 4 years ago and she's now earnt the title of being the one that gets
+ the annoying phone calls from the friends when they get a new Outlook
+ virus.</para>
+
+ <para>Thanks to the interest of Carla Maria, the association recently
+ discovered the world of computing: they were able to acquire some computer
+ and an ADSL connection, and started digitizing address books and keeping Word
+ documents with medical files. They're thinking about evolving, like setting
+ up a mailing list for the parents to get together online, and a website where
+ to post news about Down Syndrome and the association itself. They'd like to
+ also start producing some leaflets, fliers, guides and other material to
+ distribute to the parents and to everyone.</para>
+
+ <para>She's a recent convert to the ideas of free software and dreams of
+ making a transition from Windows to Linux. She installed RedHat in an extra
+ computer at home but failed. She's a volunteer, with also a kid needing
+ extra care, and can't commit more than 5/10 hours a week for working with
+ technology; for this reason, she's looking for some help in making decisions,
+ and possibly also in managing the structures, trying to stay networked with
+ other expert people doing technology so that she doesn't have to do
+ everything on her own. She would like things to be very stable and reliable,
+ so she fears a lot making the wrong choice. In addition, she knows that
+ extra care about privacy must be taken, since if someone compromises the
+ computers in the organization (s)he can get access to very sensitive data
+ like medical records.</para>
+ </sect2>
+
+ <sect2>
+ <title>Katarina Novakova</title>
+
+ <para>Katarina, 26 years old and graduated in Computer Science, lives in
+ Bratislava and is sponsored by a local foundation in Slovakia to work as a
+ technology consultant for a group of non profit organizations helping
+ disabled kids.</para>
+
+ <para>She maintains a number of Windows desktop computers connected to the
+ net via ADSL and dialup modems. Some of the most advanced organizations have
+ a small LAN which shares a printer and some disk space from a computer to the
+ others.</para>
+
+ <para>She also helps the organizations to develop the web pages and to find
+ relevant informations on the network. She's also helping the workers of the
+ organizations to solve their computer problems, teaching and troubleshooting
+ their MS Office, Outlook and Internet Explorer problems and needs.</para>
+
+ <para>Most of the non profits Katarina works with are however using the
+ software illegally, and have no money to buy the licenses they need. They
+ also have old machines they haven't the money they need to upgrade, and they
+ start receiving documents that can't be opened with the old versions of
+ Windows they use.</para>
+
+ <para>Katarina's thus interested in trying some Free Software, like
+ installing OpenOffice on Windows or switching to some Linux solution. She
+ has attended an event sponsored by Tactical Tech and she's committed to try
+ migrating a nonprofit or two and see what happens. She would like to prepare
+ this new tool she's migrating to so that the systems are going to function,
+ the same or better than they were functioning before.</para>
+
+ <para>However, she doesn't want to spend too much time in his work, nor she
+ wants her users to get into trouble, or trouble will get into her.</para>
+
+ <para>She also fears that she has to throw away all she and she has to
+ re-learn everything from the beginning.</para>
+
+ <para>Katarina has nobody on her circle of friends that she can contact in
+ case of need, and she's wondering how she'll be able to get support if
+ something breaks. She knows however many technical persons from around the
+ Internet after the Tactical Tech event.</para>
+ </sect2>
+
+ <sect2>
+ <title>Pietro Pizzardi</title>
+
+ <para>Pietro is an Italian free software developer who's been volunteering
+ his technical skills for some non-profit organizations and political
+ groups.</para>
+
+ <para>He has taken the task of managing a housed server where to handle the
+ internet services for all these realities, and is the only one working on it.
+ He has a great experience with Linux, but can only spend so much time a week
+ working on their server and would like to find more people to help.</para>
+
+ <para>Everyone these days requires email services for all the volunteers and
+ staff, but have expressed many frustrations in the past because of spam and
+ viruses. Some groups have a lot of turn-over with volunteers coming and
+ working for a summer and then leaving to return to school, so Pietro also
+ experiences a lot of administrative overhead in user management.</para>
+
+ <para>Pietro is specifically concerned with security and the reliability of
+ the server he is taking care of. For lack of a tape drive or other backup
+ systems, there have not been any backups of the mail or the website yet,
+ except a mirror copy on the only hard drive the server has.</para>
+
+ <para>Pietro has Linux experience, but is overwhelmed by what the users are
+ demanding, and he's also frustrated because he sees as needed on the server
+ things that the users don't really understand as necessary.</para>
+
+ <para>He is looking for a community of people in similar situations to
+ cooperate, find help, and gain some time from work that others have done that
+ he can benefit from. Additionally, he would like to share his fixes and
+ improvements with others and generally feel as if he is part of a larger
+ community.</para>
+ </sect2>
+</sect1>