[Debian-NP-Commits] r182 - trunk/docs/report/report-docbook
Vagrant Cascadian
debian-np-devel@lists.alioth.debian.org
Sun, 25 Jul 2004 01:28:26 -0600
Author: vagrant-guest
Date: Sun Jul 25 01:28:26 2004
New Revision: 182
Modified:
trunk/docs/report/report-docbook/final-personas.xml
Log:
use variablelists instead of sect2
Modified: trunk/docs/report/report-docbook/final-personas.xml
==============================================================================
--- trunk/docs/report/report-docbook/final-personas.xml (original)
+++ trunk/docs/report/report-docbook/final-personas.xml Sun Jul 25 01:28:26 2004
@@ -2,212 +2,245 @@
<!DOCTYPE sect1 PUBLIC "-//OASIS//DTD DocBook XML V4.2//EN" "docbookx.dtd">
<sect1>
- <title>Appendix B: Personas</title>
+ <title>Appendix B: Personas</title>
- <para>After brainstorming different personas, we ended up with six different
- targets for our design, the descriptive narrative for each follows.</para>
-
- <sect2>
- <title>Lucia Marchetti</title>
-
- <para>Lucia Marchetti, 19 years, is now finishing her high school in Grosseto, southern Tuscany.</para>
-
- <para> One year ago, during a students' protest against the new school
- reform, she realised that something was going wrong with the TV news, and
- that reality is sometimes very different than what it seems. Talking with
- friends, she got to know about some ways to get informations online, and she
- is now subscribed to a couple of newsletters and peeks into the Indymedia
- website when something important happens.</para>
-
- <para>Exploring the online world, she's got fascinated by the various
- association and groups of people that are doing so many nice things. She
- recently bought an <ulink
- url="http://www.emergency.it/index.php?ln=En">Emergency</ulink> T-Shirt and a
- book from Padre Alex Zanotelli, and she's a fan of the dark chocolate from
- the local Fair Trade shop.</para>
-
- <para>Since the mess in Afghanistan she can't miss a single Perugia-Assisi
- peace march, and since the students' protests she's also started taking part
- to some political rallies. When she does, she takes her digital camera with
- hers and takes a lot of pictures.</para>
-
- <para>In the past she sent out two chain letters with her report on something
- she experienced, from which she got a good feedback and and she felt that
- sharing is very important. She is considering to start contributing her
- reports and pictures to some online media, to make her part so that events
- and emotions don't get lost.</para>
- </sect2>
-
- <sect2>
- <title>Michael Stone</title>
-
- <para>Michael Stone is a radical activist often involved in civil
- disobedience initiatives.</para>
-
- <para>He usually goes from timber site to timber site to do tree sitting or
- to chain himself in front of bulldozers, continuously traveling across the
- USA.</para>
-
- <para>Michael wants to go into any community center and access his e-mail
- from any type of computer, without a lot of hassle. He needs a considerable
- amount of security because he's planning potentially illegal direct action.
- He needs to be able to access files to make flyers and other propaganda, and
- to store pictures of protests (possibly needed in court). He also uses the
- Internet to coordinate actions with other protesters using a mailing list and
- to publish documentation about the protests into a website.</para>
-
- <para>He's happily unemployed, being more interested in doing volunteer work
- than participating in a capitalist society. He travels light, sleeps at
- friends' houses or in squats, and changes identity frequently.</para>
- </sect2>
-
- <sect2>
- <title>Ingrid Kristiansen</title>
-
- <para>Ingrid is 40 years old, lives in Århus (DK) and works with young
- children in a kindergarten; in her free time she works as a volunteer in the
- local Fair Trade shop.</para>
-
- <para>A fair trade shop is a mix between a shop and a cultural association,
- and with time computers started to be used for a lot of things: keeping track
- of the shop storage, crate and print posters to put on the shop, edit and
- post an e-mail newsletter, keep track of volunteers and members.</para>
-
- <para>Ingrid however doesn't want to bother too much with computers: she's
- more interested in getting things done: talking with customers, keeping the
- shelves in good conditions, review the books on offer, create cute
- hand-written descriptions for the products are indeed more satisfying
- activities than the sterile bookkeeping behind a computer screen.</para>
-
- <para>Of course some things at the computer are essential and Ingrid knows
- it, so she learnt how to perform some of the most important procedures, and
- wrote herself small step-by-step guides for the less common ones.</para>
-
- <para>She's thankful for how computer saved more than one headache,
- especially with handling of the storage, but people, not computers, are the
- most important part of her volunteer job in the shop.</para>
- </sect2>
-
- <sect2>
- <title>Carla Maria Fernandez Ribeira</title>
-
- <para>Carla Maria, 38 years, is the mother of a young boy affected with Down
- Syndrome. Years ago, after she learnt about the condition of her baby, she
- reacted becoming very active in the Asociatión Padres Trisomia 21, one of the
- Spanish associations of parents of children with Down syndrome.</para>
-
- <para>The association is very active locally, keeping track of how children
- grow and face life, school programs, educational activities; they also
- provide psycological support for parents, and put them in contact with
- specialists like logopedists, neuropsicologists, physiatrics, and of course
- with other parents for mutual aid.</para>
-
- <para>The main income of the association is fundraising, both through a
- voluntary yearly membership fee and through fundraising parties and events
- that are organized from time to time.</para>
-
- <para>Carla Maria has some technical experience: she has started using
- Windows 4 years ago and she's now earnt the title of being the one that gets
- the annoying phone calls from the friends when they get a new Outlook
- virus.</para>
-
- <para>Thanks to the interest of Carla Maria, the association recently
- discovered the world of computing: they were able to acquire some computer
- and an ADSL connection, and started digitizing address books and keeping Word
- documents with medical files. They're thinking about evolving, like setting
- up a mailing list for the parents to get together online, and a website where
- to post news about Down Syndrome and the association itself. They'd like to
- also start producing some leaflets, fliers, guides and other material to
- distribute to the parents and to everyone.</para>
-
- <para>She's a recent convert to the ideas of free software and dreams of
- making a transition from Windows to Linux. She installed RedHat in an extra
- computer at home but failed. She's a volunteer, with also a kid needing
- extra care, and can't commit more than 5/10 hours a week for working with
- technology; for this reason, she's looking for some help in making decisions,
- and possibly also in managing the structures, trying to stay networked with
- other expert people doing technology so that she doesn't have to do
- everything on her own. She would like things to be very stable and reliable,
- so she fears a lot making the wrong choice. In addition, she knows that
- extra care about privacy must be taken, since if someone compromises the
- computers in the organization (s)he can get access to very sensitive data
- like medical records.</para>
- </sect2>
-
- <sect2>
- <title>Katarina Novakova</title>
-
- <para>Katarina, 26 years old and graduated in Computer Science, lives in
- Bratislava and is sponsored by a local foundation in Slovakia to work as a
- technology consultant for a group of non profit organizations helping
- disabled kids.</para>
-
- <para>She maintains a number of Windows desktop computers connected to the
- net via ADSL and dialup modems. Some of the most advanced organizations have
- a small LAN which shares a printer and some disk space from a computer to the
- others.</para>
-
- <para>She also helps the organizations to develop the web pages and to find
- relevant informations on the network. She's also helping the workers of the
- organizations to solve their computer problems, teaching and troubleshooting
- their MS Office, Outlook and Internet Explorer problems and needs.</para>
-
- <para>Most of the non profits Katarina works with are however using the
- software illegally, and have no money to buy the licenses they need. They
- also have old machines they haven't the money they need to upgrade, and they
- start receiving documents that can't be opened with the old versions of
- Windows they use.</para>
-
- <para>Katarina's thus interested in trying some Free Software, like
- installing OpenOffice on Windows or switching to some Linux solution. She
- has attended an event sponsored by Tactical Tech and she's committed to try
- migrating a nonprofit or two and see what happens. She would like to prepare
- this new tool she's migrating to so that the systems are going to function,
- the same or better than they were functioning before.</para>
-
- <para>However, she doesn't want to spend too much time in his work, nor she
- wants her users to get into trouble, or trouble will get into her.</para>
-
- <para>She also fears that she has to throw away all she and she has to
- re-learn everything from the beginning.</para>
-
- <para>Katarina has nobody on her circle of friends that she can contact in
- case of need, and she's wondering how she'll be able to get support if
- something breaks. She knows however many technical persons from around the
- Internet after the Tactical Tech event.</para>
- </sect2>
-
- <sect2>
- <title>Pietro Pizzardi</title>
-
- <para>Pietro is an Italian free software developer who's been volunteering
- his technical skills for some non-profit organizations and political
- groups.</para>
-
- <para>He has taken the task of managing a housed server where to handle the
- internet services for all these realities, and is the only one working on it.
- He has a great experience with Linux, but can only spend so much time a week
- working on their server and would like to find more people to help.</para>
-
- <para>Everyone these days requires email services for all the volunteers and
- staff, but have expressed many frustrations in the past because of spam and
- viruses. Some groups have a lot of turn-over with volunteers coming and
- working for a summer and then leaving to return to school, so Pietro also
- experiences a lot of administrative overhead in user management.</para>
-
- <para>Pietro is specifically concerned with security and the reliability of
- the server he is taking care of. For lack of a tape drive or other backup
- systems, there have not been any backups of the mail or the website yet,
- except a mirror copy on the only hard drive the server has.</para>
-
- <para>Pietro has Linux experience, but is overwhelmed by what the users are
- demanding, and he's also frustrated because he sees as needed on the server
- things that the users don't really understand as necessary.</para>
-
- <para>He is looking for a community of people in similar situations to
- cooperate, find help, and gain some time from work that others have done that
- he can benefit from. Additionally, he would like to share his fixes and
- improvements with others and generally feel as if he is part of a larger
- community.</para>
- </sect2>
+ <para>After brainstorming different personas, we ended up with six different
+ targets for our design, the descriptive narrative for each follows.</para>
+
+<variablelist>
+ <varlistentry>
+ <term>Lucia Marchetti</term>
+ <listitem>
+
+ <para>Lucia Marchetti, 19 years, is now finishing her high school in
+ Grosseto, southern Tuscany.</para>
+
+ <para> One year ago, during a students' protest against the new school
+ reform, she realised that something was going wrong with the TV news, and
+ that reality is sometimes very different than what it seems. Talking
+ with friends, she got to know about some ways to get informations online,
+ and she is now subscribed to a couple of newsletters and peeks into the
+ Indymedia website when something important happens.</para>
+
+ <para>Exploring the online world, she's got fascinated by the various
+ association and groups of people that are doing so many nice things. She
+ recently bought an <ulink
+ url="http://www.emergency.it/index.php?ln=En">Emergency</ulink> T-Shirt
+ and a book from Padre Alex Zanotelli, and she's a fan of the dark
+ chocolate from the local Fair Trade shop.</para>
+
+ <para>Since the mess in Afghanistan she can't miss a single
+ Perugia-Assisi peace march, and since the students' protests she's also
+ started taking part to some political rallies. When she does, she takes
+ her digital camera with hers and takes a lot of pictures.</para>
+
+ <para>In the past she sent out two chain letters with her report on
+ something she experienced, from which she got a good feedback and and
+ she felt that sharing is very important. She is considering to start
+ contributing her reports and pictures to some online media, to make her
+ part so that events and emotions don't get lost.</para>
+
+ </listitem>
+ </varlistentry>
+
+ <varlistentry>
+ <term>Michael Stone</term>
+ <listitem>
+
+ <para>Michael Stone is a radical activist often involved in civil
+ disobedience initiatives.</para>
+
+ <para>He usually goes from timber site to timber site to do tree sitting
+ or to chain himself in front of bulldozers, continuously traveling across
+ the USA.</para>
+
+ <para>Michael wants to go into any community center and access his e-mail
+ from any type of computer, without a lot of hassle. He needs a
+ considerable amount of security because he's planning potentially illegal
+ direct action. He needs to be able to access files to make flyers and
+ other propaganda, and to store pictures of protests (possibly needed in
+ court). He also uses the Internet to coordinate actions with other
+ protesters using a mailing list and to publish documentation about the
+ protests into a website.</para>
+
+ <para>He's happily unemployed, being more interested in doing volunteer
+ work than participating in a capitalist society. He travels light,
+ sleeps at friends' houses or in squats, and changes identity
+ frequently.</para>
+
+ </listitem>
+ </varlistentry>
+
+ <varlistentry>
+ <term>Ingrid Kristiansen</term>
+ <listitem>
+
+ <para>Ingrid is 40 years old, lives in Århus (DK) and works with young
+ children in a kindergarten; in her free time she works as a volunteer in
+ the local Fair Trade shop.</para>
+
+ <para>A fair trade shop is a mix between a shop and a cultural
+ association, and with time computers started to be used for a lot of
+ things: keeping track of the shop storage, crate and print posters to put
+ on the shop, edit and post an e-mail newsletter, keep track of volunteers
+ and members.</para>
+
+ <para>Ingrid however doesn't want to bother too much with computers:
+ she's more interested in getting things done: talking with customers,
+ keeping the shelves in good conditions, review the books on offer, create
+ cute hand-written descriptions for the products are indeed more
+ satisfying activities than the sterile bookkeeping behind a computer
+ screen.</para>
+
+ <para>Of course some things at the computer are essential and Ingrid
+ knows it, so she learnt how to perform some of the most important
+ procedures, and wrote herself small step-by-step guides for the less
+ common ones.</para>
+
+ <para>She's thankful for how computer saved more than one headache,
+ especially with handling of the storage, but people, not computers, are
+ the most important part of her volunteer job in the shop.</para>
+
+ </listitem>
+ </varlistentry>
+
+ <varlistentry>
+ <term>Carla Maria Fernandez Ribeira</term>
+ <listitem>
+
+ <para>Carla Maria, 38 years, is the mother of a young boy affected with
+ Down Syndrome. Years ago, after she learnt about the condition of her
+ baby, she reacted becoming very active in the Asociatión Padres Trisomia
+ 21, one of the Spanish associations of parents of children with Down
+ syndrome.</para>
+
+ <para>The association is very active locally, keeping track of how
+ children grow and face life, school programs, educational activities;
+ they also provide psycological support for parents, and put them in
+ contact with specialists like logopedists, neuropsicologists,
+ physiatrics, and of course with other parents for mutual aid.</para>
+
+ <para>The main income of the association is fundraising, both through a
+ voluntary yearly membership fee and through fundraising parties and
+ events that are organized from time to time.</para>
+
+ <para>Carla Maria has some technical experience: she has started using
+ Windows 4 years ago and she's now earnt the title of being the one that
+ gets the annoying phone calls from the friends when they get a new
+ Outlook virus.</para>
+
+ <para>Thanks to the interest of Carla Maria, the association recently
+ discovered the world of computing: they were able to acquire some
+ computer and an ADSL connection, and started digitizing address books and
+ keeping Word documents with medical files. They're thinking about
+ evolving, like setting up a mailing list for the parents to get together
+ online, and a website where to post news about Down Syndrome and the
+ association itself. They'd like to also start producing some leaflets,
+ fliers, guides and other material to distribute to the parents and to
+ everyone.</para>
+
+ <para>She's a recent convert to the ideas of free software and dreams of
+ making a transition from Windows to Linux. She installed RedHat in an
+ extra computer at home but failed. She's a volunteer, with also a kid
+ needing extra care, and can't commit more than 5/10 hours a week for
+ working with technology; for this reason, she's looking for some help in
+ making decisions, and possibly also in managing the structures, trying to
+ stay networked with other expert people doing technology so that she
+ doesn't have to do everything on her own. She would like things to be
+ very stable and reliable, so she fears a lot making the wrong choice. In
+ addition, she knows that extra care about privacy must be taken, since if
+ someone compromises the computers in the organization (s)he can get
+ access to very sensitive data like medical records.</para>
+
+ </listitem>
+ </varlistentry>
+
+ <varlistentry>
+ <term>Katarina Novakova</term>
+ <listitem>
+
+ <para>Katarina, 26 years old and graduated in Computer Science, lives in
+ Bratislava and is sponsored by a local foundation in Slovakia to work as
+ a technology consultant for a group of non profit organizations helping
+ disabled kids.</para>
+
+ <para>She maintains a number of Windows desktop computers connected to
+ the net via ADSL and dialup modems. Some of the most advanced
+ organizations have a small LAN which shares a printer and some disk space
+ from a computer to the others.</para>
+
+ <para>She also helps the organizations to develop the web pages and to
+ find relevant informations on the network. She's also helping the
+ workers of the organizations to solve their computer problems, teaching
+ and troubleshooting their MS Office, Outlook and Internet Explorer
+ problems and needs.</para>
+
+ <para>Most of the non profits Katarina works with are however using the
+ software illegally, and have no money to buy the licenses they need.
+ They also have old machines they haven't the money they need to upgrade,
+ and they start receiving documents that can't be opened with the old
+ versions of Windows they use.</para>
+
+ <para>Katarina's thus interested in trying some Free Software, like
+ installing OpenOffice on Windows or switching to some Linux solution.
+ She has attended an event sponsored by Tactical Tech and she's committed
+ to try migrating a nonprofit or two and see what happens. She would like
+ to prepare this new tool she's migrating to so that the systems are going
+ to function, the same or better than they were functioning before.</para>
+
+ <para>However, she doesn't want to spend too much time in his work, nor
+ she wants her users to get into trouble, or trouble will get into
+ her.</para>
+
+ <para>She also fears that she has to throw away all she and she has to
+ re-learn everything from the beginning.</para>
+
+ <para>Katarina has nobody on her circle of friends that she can contact
+ in case of need, and she's wondering how she'll be able to get support if
+ something breaks. She knows however many technical persons from around
+ the Internet after the Tactical Tech event.</para>
+
+ </listitem>
+ </varlistentry>
+
+ <varlistentry>
+ <term>Pietro Pizzardi</term>
+ <listitem>
+
+ <para>Pietro is an Italian free software developer who's been
+ volunteering his technical skills for some non-profit organizations and
+ political groups.</para>
+
+ <para>He has taken the task of managing a housed server where to handle
+ the internet services for all these realities, and is the only one
+ working on it. He has a great experience with Linux, but can only spend
+ so much time a week working on their server and would like to find more
+ people to help.</para>
+
+ <para>Everyone these days requires email services for all the volunteers
+ and staff, but have expressed many frustrations in the past because of
+ spam and viruses. Some groups have a lot of turn-over with volunteers
+ coming and working for a summer and then leaving to return to school, so
+ Pietro also experiences a lot of administrative overhead in user
+ management.</para>
+
+ <para>Pietro is specifically concerned with security and the reliability
+ of the server he is taking care of. For lack of a tape drive or other
+ backup systems, there have not been any backups of the mail or the
+ website yet, except a mirror copy on the only hard drive the server
+ has.</para>
+
+ <para>Pietro has Linux experience, but is overwhelmed by what the users
+ are demanding, and he's also frustrated because he sees as needed on the
+ server things that the users don't really understand as necessary.</para>
+
+ <para>He is looking for a community of people in similar situations to
+ cooperate, find help, and gain some time from work that others have done
+ that he can benefit from. Additionally, he would like to share his fixes
+ and improvements with others and generally feel as if he is part of a
+ larger community.</para>
+
+ </listitem>
+ </varlistentry>
+ </variablelist>
</sect1>